Support

Help with Infinite IEP & Infinite IEP Pro Chrome extensions

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Email: support@example.com

We typically respond within 2–3 business days.

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When contacting support, please include

Common topics

How do I set up my API key? (Free edition)
Open the extension side panel → Settings (gear icon) → paste your Gemini API key from Google AI Studio → Save. Keys are session-only and not stored on disk.
Is student data stored on your servers?
No. In BYOK mode, text goes directly from your browser to your chosen AI provider. See our Privacy policies.
Does Infinite IEP replace SEIS or my district IEP system?
No. It is a drafting assistant. Copy generated text into your official IEP platform and review before filing.
Pro subscription billing
Managed through our payment provider. For billing questions, include the email used at checkout.
FERPA and district approval
Consult your district before using AI with IEP content. Do not enter identifiable student information unless approved.

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